Why Do I Need to Confirm My Email Before Inviting People?

If you've invited people before and you've just hit a message asking you to confirm your email address first, nothing has gone wrong with your account. We added the check. This explains why, and how to clear it.

Clearing it takes about a minute

Whenever your address is unconfirmed, a banner sits at the top of the page.

1. Click Send verification code.
2. Look for a six-digit code in your inbox. It usually arrives in a few seconds. Check spam if it doesn't.
3. Type the code into the banner and click Verify.

The banner disappears and invitations work straight away. If the code doesn't arrive, click Resend. You only do this once.

Dismissed the banner earlier in the session? Go to Settings → Account instead and confirm the address from there.

Why we check

Invitation emails leave our servers, carrying our name and your organisation's name, and they go to whichever addresses you type in. Before we send mail on your behalf, we confirm that the address asking us is really yours.

Anyone can type any email address into a signup form. Until that address is confirmed, we have no evidence that the person holding the account is the person who owns it. That matters more here than anywhere else in the product, because inviting is the one action where we contact people who haven't chosen to hear from us. Without the check, someone could sign up under any name, paste in a list of addresses, and have our servers deliver a message to all of them under a company they've never worked for. Confirming the sender is what stops that.

It also does something quieter but useful: it proves the address works. Invitations, password resets and billing receipts all go to it, and a typo you never noticed is a support ticket waiting to happen.

Why we don't make everyone confirm at sign-up

Plenty of products put a verification wall at the front door. Confirm your address, then you may come in. We decided against it.

Most people signing up are giving us a few minutes to show them something worth their time, and sending them off to their inbox first loses some of them for good. It also protects very little, because a new account starts in its own empty organisation. There's nothing in there yet to protect.

So we let you in and confirm the address at the point where it starts to matter. That's why this appears the first time you invite someone rather than the first time you sign in.

Where the check applies

Two places:

• Inviting people, one at a time or by CSV upload
• Applying to the partner programme, where your agreement and every commission payment are tied to that address

Everything else works normally with an unconfirmed address. Dashboards, AI tools, pulses, reports, groups and billing are all unaffected.

If you joined by invitation, you're already confirmed

Opening an invitation from your own inbox proves you own the address, so we mark it confirmed the moment you accept. This only comes up for people who signed up directly, which in most organisations means the owner and anyone they added as an admin early on.

If the address on your account is wrong

Confirm the code at the address that's currently on the account if you still have access to it, then change it in Settings → Account. If you've lost access to it, contact support and we'll move the account across for you.

Related: Sending invitations to your team · User roles explained · How the partner programme works