Why Is ROI Showing a Dash?

If you're seeing "—" instead of a multiplier (or "$0" instead of a value figure) on your Dashboard or Reports, you're missing one of the two inputs the ROI calculation needs.

The two inputs

ROI requires:

1. Tool costs — what each tool costs you per seat per month
2. A blended hourly rate — what an hour of your team's time is worth

If either is missing, dollar-value ROI is hidden. Hours saved is still shown — that part doesn't depend on these settings.

Quick check

Have you set a blended hourly rate?

Go to Settings → Organization. Look for the Reporting & ROI card. If the "Blended hourly rate" field is empty, that's it.

If it's empty, you'll also see an orange warning banner at the top of Reports and the Dashboard that says "Hourly rate not set". Click the link in the banner to jump straight to Settings.

See Setting your blended hourly rate for what to enter.

Have you set costs for your tools?

Go to AI Tools. Each tool card shows its monthly cost as a chip. If a tool says "No cost set" in grey, it's excluded from the ROI calculation.

If every tool is missing a cost, your org-wide ROI shows "—". If some tools have costs and others don't, the ones missing costs simply won't appear in the cost denominator (and the dashboard will tell you "X tools missing cost data").

To fix: click the tool, click Edit, fill in Cost per seat per month.

See Setting tool costs and why it matters for guidance.

Other reasons a number might be "—"

• No data in the period yet — if you've just started, your team needs to actually answer some pulses before there's anything to calculate. Give it a week or so.
• No active responses — if the period contains no responses (e.g. you filtered to a tool nobody used), there's no value to compute. Try a different filter or a wider date range.
• A specific tool's row in the by-tool table — even with everything set up org-wide, an individual tool's ROI shows "—" until that tool itself has both a cost set and at least one response.

Once you've fixed it

Numbers update on the next page load. No need to wait for an overnight job.

Related: Understanding ROI · Setting your blended hourly rate · Setting tool costs and why it matters