User Roles Explained

Every user in The GAiGE has one of four roles. The role controls what they can see and what they can change.

The four roles

Owner

The most senior role. Owners can do everything Admins can do, plus:

• Manage billing — view invoices, change the plan, update payment methods
• Cancel the subscription
• Transfer ownership to another user

There's typically one Owner per organisation (the person who signed up). You can have more than one if you want, but be deliberate — Owners can change the plan and cancel the account.

Admin

Full access to everything operational, except billing.

Admins can:

• Add, edit, and remove AI tools (and set their costs)
• Invite, deactivate, or delete users
• Create and manage groups
• Build, edit, and pause pulses
• See all reports and the full dashboard
• Change organisation-level settings (time zone, hourly rate)

This is the right role for anyone who needs to run the program day to day — typically a People Ops, IT, or Innovation lead.

Group Leader

A scoped admin. Group Leaders can see reports for only the groups they lead (plus their own data), but they can't change settings or invite users.

Use this role when you want to give a team lead visibility into their own team's AI tool effectiveness without giving them organisation-wide access. For example: a Marketing Director who leads the Marketing & Comms group can see how that team is using each tool, but can't see what Engineering is doing.

To make someone a Group Leader, set their role to Group Leader and assign them as a leader of one or more groups on the Group's detail page.

Member

The default role. Members can:

• See their own dashboard (their pulses, their personal feedback)
• Update their own settings (time zone, name)
• Submit pulses through the Chrome extension

Members can't see anyone else's data — not even their team's. They can't see organisation-wide reports, costs, or settings.

The vast majority of your team should be Members.

Choosing a role

Changing someone's role

Go to Users, click the user, click Edit, change the role. Takes effect immediately.

A note on Group Leaders + multiple groups

A Group Leader can lead more than one group. They'll see combined data across all groups they lead. If you want them to see only one group at a time, just lead them on that one group.

Related: Inviting users · Creating and managing groups · Changing the owner of an organisation